Privacy Policy

Last updated: June 14, 2026

Savolte operates this store and website, including all associated information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services"). Savolte uses the Shopify platform to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, conduct a transaction, or otherwise interact with us.

In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal information we collect or process

When we use the term "personal information," we refer to information that identifies or can reasonably be associated with you or another person. Personal information does not include data collected anonymously or properly de-identified.

Depending on how you use the Services, where you reside, and applicable law, we may collect or process the following categories of personal information:

Contact information

  • Name
  • Address
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Financial information

  • Credit and debit card details
  • Financial account details
  • Payment information
  • Transaction history
  • Payment confirmations

Account data

  • Username
  • Password
  • Security questions
  • Preferences and settings

Transaction data

Including products viewed, added to cart, added to wish list, purchased, returned, exchanged, or canceled, as well as purchase history.

Communications with us

Information provided when you contact us, including customer support requests.

Device data

Information about the device used, browser, network connection, IP address, and other unique identifiers.

Usage data

Information about how you interact with the Services, including website navigation and usage.

Sources of personal information

We may collect personal information from the following sources:

Directly from the user

When you create an account, use the Services, make purchases, or provide us with information directly.

Automatically through the Services

Including data collected through the device used, cookies, and similar technologies.

Service providers

When we use third parties to provide certain features or services.

Partners and third parties

Information received from business partners or other authorized external entities.

How we use your personal information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, personalize, and improve the Services

We use your information to:

  • Process payments;
  • Manage orders;
  • Handle shipments;
  • Process returns and exchanges;
  • Manage customer accounts;
  • Send account-related notifications;
  • Enable product reviews;
  • Personalize the shopping experience;
  • Recommend relevant products;
  • Continuously improve our Services.

Marketing and advertising

We may use your information to:

  • Send promotional campaigns via email, SMS, or mail;
  • Display personalized advertising;
  • Show products related to previous purchases or demonstrated interests.

Security and fraud prevention

We use personal information to:

  • Verify identities;
  • Ensure secure transactions;
  • Detect fraudulent or illegal activities;
  • Protect users and the Services.

If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. We recommend that you do not share your username, password, or other authentication data with third parties.

Communications

We use your data to:

  • Provide customer support;
  • Respond to inquiries;
  • Maintain the business relationship with you.

Legal obligations

We may use your personal information to:

  • Comply with legal obligations;
  • Respond to requests from competent authorities;
  • Participate in legal proceedings;
  • Investigate violations of our terms, policies, or applicable law.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include:

Service providers

We may share personal information with Shopify, vendors, and other third parties who provide services on our behalf, including:

  • IT system management;

  • Payment processing;

  • Data analytics;

  • Customer support;

  • Cloud storage;

  • Order preparation and shipping.

Business and marketing partners

We may share information with marketing partners to provide personalized advertising and promotional services.

For example, we use Shopify tools that allow us to display personalized advertising based on your online activity across different stores and websites.

Our partners will use this information in accordance with their respective privacy policies.

Depending on your location, you may have the right to request that your data not be used for targeted advertising.

With your consent

We may share certain information when:

  • You expressly authorize us;

  • You request a specific service;

  • You use social media integrations;

  • You use third-party authentication methods.

Affiliated companies

Your information may be shared with companies belonging to the same business group as Savolte.

Legal obligations and business operations

We may disclose personal information when necessary to:

  • Comply with legal obligations;

  • Respond to court orders or governmental requests;

  • Defend our legal rights;

  • Protect our users;

  • Participate in mergers, acquisitions, restructurings, or insolvency proceedings.

Relationship with Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information related to your use of the Services to enable the platform's operation and improvement.

The information you provide through our store may be transmitted and shared with Shopify and with third parties located in other countries, when necessary to provide the Services.

In addition, we use certain advanced Shopify features that help us protect, develop, and improve our business.

These features may use information obtained through your interactions:

  • With our store;

  • With other stores that use Shopify;

  • Directly with Shopify.

In these cases, Shopify may act as a data controller for certain purposes.

For more information on how Shopify uses your personal data, please consult Shopify's Privacy Policy available at:

https://privacy.shopify.com

Third-party websites and links

The Services may contain links to websites or platforms operated by third parties.

If you choose to visit these websites, you should consult their respective privacy policies, security policies, and terms of use.

Savolte is not responsible for:

  • The content of these websites;

  • Their privacy practices;

  • The security of data provided to third parties.

Information you share in public or semi-public spaces, including social media, may be viewed by others without any control by Savolte.

The inclusion of an external link does not imply any endorsement or recommendation of its content.

Data of minors

The Services are not intended for minors.

We do not knowingly collect personal information from children or young people who have not reached the legal age of consent in their country of residence.

If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us to request the deletion of such data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we have sold or shared personal information of minors under 16 years of age, as defined by applicable law.

Security and retention of information

Although we adopt appropriate security measures, no system is completely secure or impenetrable.

For this reason, we cannot guarantee absolute security.

We recommend that you do not send sensitive information through insecure communication channels.

The period for which we retain your personal data depends on several factors, including:

  • The need to keep your account active;

  • The provision of the Services;

  • Legal obligations;

  • Dispute resolution;

  • Compliance with applicable contracts and policies. 

Your rights and choices

Depending on the country where you reside, you may benefit from some or all of the rights described below regarding your personal information.

Please note that these rights are not absolute and may apply only in certain circumstances. In some cases, we may refuse a request when permitted by applicable law.

Right of access

You have the right to request access to the personal information we hold about you.

Right to erasure

You have the right to request the deletion of your personal information, subject to legal obligations that may require us to retain it.

Right to rectification

You have the right to request the correction of inaccurate or incomplete personal information.

Right to data portability

You have the right to receive a copy of your personal information and, in certain circumstances, to request its transfer to another entity.

Management of communication preferences

We may send promotional communications via email.

You can unsubscribe from these communications at any time via the unsubscribe link included in each message.

Even after unsubscribing, we may continue to send non-promotional communications related to:

  • Your account;

  • Orders placed;

  • Important Service updates.

Additional rights for residents of the United Kingdom and the European Economic Area (EEA)

Subject to the limitations and exceptions provided for in applicable law, you may also exercise the following rights:

Right to object and restrict processing

You can request that we stop processing certain personal information or that we restrict such processing for specific purposes.

Right to withdraw consent

Whenever the processing of your data is based on your consent, you can withdraw it at any time.

The withdrawal of consent does not affect the legality of processing carried out before such withdrawal.

Exercising your rights

You can exercise your rights through the functionalities available in the Services or by contacting us using the details provided in the contact section.

For more information on how Shopify uses your data and your rights regarding data processed by Shopify, please consult:

https://privacy.shopify.com

You will not be discriminated against for exercising any of your data protection rights.

We may request verification of your identity before processing certain requests.

You may also appoint an authorized representative to submit requests on your behalf, in accordance with applicable law.

Complaints

If you have any complaints regarding how we process your personal information, you should contact us using the details provided below.

Depending on your place of residence, you may also:

  • Appeal our decision;

  • Submit a complaint to the competent data protection authority.

Residents of the European Economic Area may contact their respective national data protection authority.

International data transfers

Your personal information may be transferred, stored, and processed in countries other than where you reside.

When we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we use legally recognized safeguards, including:

  • Standard Contractual Clauses approved by the European Commission;

  • Equivalent mechanisms approved by the competent authorities of the United Kingdom;

  • Transfers to countries deemed adequate by the competent data protection authorities.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our processes;

  • Legal or regulatory changes;

  • Operational business needs.

Whenever significant changes are made:

  • We will publish the updated version on this website;

  • We will update the "Last updated" date;

  • We will comply with any applicable legal notification requirements.

Contact

If you have any questions about this Privacy Policy, our data processing practices, or wish to exercise any of your rights, you can contact us through the following means:

Email: support.savolte@gmail.com

Address:
Rua Casalinho da Ajuda 22
1300-118 Lisbon
Portugal

For the purposes of applicable data protection legislation, Savolte acts as the data controller for your personal information.

Last updated: June 14, 2026