Shipping Policy

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders may be processed during weekends or holidays but will be shipped on the next business day.

During periods of high demand, shipments may experience slight delays.

Delivery Time

The estimated delivery times are as follows:

Portugal: 2 to 4 business days
Spain: 1 to 3 business days
European Union: 4 to 5 business days
Other countries: 4 to 7 business days

The times presented are estimates and may vary due to external factors, including customs procedures, weather conditions, festive periods, or carrier delays.

Shipping Costs

Shipping costs are calculated at the time of purchase and presented before the order is finalized.

Where applicable, free shipping campaigns will be clearly identified on the website.

Order Tracking

When available, a confirmation email with tracking information will be sent as soon as the order is dispatched.

The time for tracking information to be updated may vary depending on the carrier used.

Delivery Delays

While we make every effort to ensure deliveries within the estimated times, we are not responsible for delays caused by circumstances beyond our control, including:

Carrier delays;
Customs procedures;
Adverse weather conditions;
Strikes or interruptions of transport services;
Periods of high demand.

Lost or Damaged Orders

If your order arrives damaged or is not received within the expected timeframe, please contact us as soon as possible via email support.savolte@gmail.com.

We will investigate the situation and seek an appropriate solution.